Cancellation & Rescheduling Policy

I completely understand that sometimes plans change and unexpected things happen. My cancellation policy is in place to protect appointment time that has been reserved specifically for you.

Cancelling or rescheduling your appointment

If you need to cancel or reschedule, please provide as much notice as possible.

• More than 48 hours before your appointment: You can cancel or reschedule your appointment free of charge and receive a full refund where applicable.

• Within 48 hours of your appointment: Cancellations are eligible for a 50% refund, or you are welcome to reschedule your appointment instead.

• Within 24 hours of your appointment: Unfortunately, cancellations are non-refundable. You are welcome to reschedule, but the original appointment fee will remain payable.

• No-shows: If you do not attend your appointment without prior notice, the appointment is non-refundable and the full appointment fee remains payable.

Arriving late

If you arrive late, your appointment may need to finish at the originally booked time so that I can remain on time for other clients. Your treatment may therefore be shortened, but the full appointment fee will still apply. If you are going to be late, please let me know as soon as possible.

If you are unwell

If you are feeling unwell, please don't feel that you need to attend your appointment. Your health and the wellbeing of other clients are important. If possible, please let me know as soon as you can. Where there is less than 48 hours' notice due to illness, I am happy to discuss rescheduling your appointment.

My commitment to you

I reserve your appointment time exclusively for you. Late cancellations and missed appointments mean that I am often unable to offer that time to another client. Thank you for understanding and respecting my time, as I will always respect yours.